REFUNDS AND DISPUTES
Return Window
We accept returns within 30 days of your purchase. Your return must include original packaging and all components. Products must be in their original, sealed condition to qualify for a full refund.
Unopened Products
If your product arrives unopened and unused, we will process a full refund within 30 days of purchase. Return shipping cost is your responsibility unless the return is due to our error.
Opened or Used Products
Once a product has been opened or used, it cannot be returned for a refund per our health and safety standards. We stand behind the quality of our products. If you experience a defect or the product is damaged, please contact us before opening.
Defective or Damaged Products
If your product arrived defective, damaged, or with missing components, contact us immediately. Do not open the product. We will evaluate the issue and either send a replacement at no cost or issue a full refund. Defect claims must be made within 30 days of purchase.
Refund Processing
Once we receive and inspect your return, refunds are processed within 5-7 business days. Your refund will be credited to your original payment method. Shipping delays may apply depending on your location.
Shipping Issues
If your order does not arrive or arrives visibly damaged, contact us within 14 days of the expected delivery date. We can help you file a claim with the carrier or arrange a replacement.
Age Verification
All Prime Vapor Club customers must be 21 years of age or older. If an order is placed by someone under 21, we reserve the right to cancel the order and process a full refund.
Disputes
For any disputes regarding an order, please contact our support team with your order number and a detailed description of the issue. We will respond within 2 business days.
How to Return
To initiate a return:
1. Contact us at support@primevaporclub.com with your order number
2. Provide photos of the product and packaging
3. Receive a return shipping label and instructions
4. Ship the product back to us
5. Once received and inspected, we will process your refund
Contact Us
If you have questions about our refund policy or need to report an issue, email support@primevaporclub.com or visit our contact page.